Online Collection Form

You may use the following form to arrange collection of a Bosch Power tool for repair by our Service Centre. Please ensure that you have read all of the information on the form below, including the information enclosed in the question mark boxes.

All repairs will be chargeable unless accompanied by a valid proof of purchase which confirms that the product is within the warranty period.

Once you have submitted the form you will receive a reference number and a FedEx consignment number the evening before the collection is due (including Saturdays and Sundays).
You may use the FedEx Consignment number to track your collection on the FedEx website. In cases where we are not able to repair the product, you will receive confirmation that a replacement product should be purchased and your product will not be collected.

Details of the tool


Part Number

The part number is shown on your tool's nameplate:

e.g. PST 650


Warranty Claims

To make a claim under warranty you will need to provide a proof of purchase, ideally a receipt or invoice itemising the product and showing the date of purchase. If you have a Blue professional product that you have registered for the extended warranty, you will also need to provide the extended warranty certificate. Repairs outside of warranty or without a proof of purchase will be chargeable. You can either include your proof of purchase in the box with your product or email it to


Warranty Claims

If the failure of the tool is not covered by the manufacturer's warranty you will be sent a no-obligation quote for the cost of repair. If we receive no contact within 30 days of sending the quote, we reserve the right to recycle the tool without further reference to you. We will endeavour to contact you to confirm whether you wish to proceed with repair, have the product returned to you or have it recycled. Products returned to customers will be disassembled and unfit for further use.


Billing address (UK mainland addresses only)

Please note, this is not a Post code finder.

Please ensure that your email is correct
or you will not receive your reference number.


This form is NOT for accessories. With the exception of batteries and chargers we do NOT require any accessories to be sent in. This includes items such as grass boxes and drill bits.


Collection Date

Products will be collected by FedEx between 9 and 5, Monday - Friday. Products must be booked by 17.00 to ensure next day collection. Tools must be
securely packaged.


The product will need to be securely packaged in a box with the reference number clearly written on the outside. This does not have to be the original box. If you have more than one tool for collection, please pack them all in one box under the same reference number. Our couriers have the right to reject the parcel if it is not packaged up correctly.

Required Fields *

Contact our Service Centre directly

If you have any queries regarding our Repair Service, please contact us via email or telephone and we will be happy to assist you.


Tel.: 0344 736 0109

Mon - Fri: 8:00 – 17:00

calls are charged at 4 pence per minute from a BT landline, call charges from other networks will vary and mobiles may be significantly more, please contact your service provider for further information

Service Hotline

Have any questions about our repair and spare parts service?

Tel.: 0344 736 0109*

Mon - Fri: 8:00 – 17:00

*Calls to 03 numbers cost the same as 01/02 prefix calls and are included in inclusive minutes and discount schemes in the same way.

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