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Frequently asked questions specifically about our repair, pickup and spare parts service.

A collection of frequently asked questions

Here you can find answers to frequently asked questions concerning all aspects of our services. The questions and answers are clearly sorted according to topic – to ensure that you quickly find what you are looking for.

  • Repair service
  • Warranty (commercial)
  • Spare parts service
    • What is the difference between a spare part and an accessory?
      • Spare parts are essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool.Spare parts include: toothed belts, screws, yokes and carbon brush sets.
        Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally. Accessories include saw blades, cases, auxiliary handles, sanding paper and drill bits.

    • How do I find the right spare part for my power tool?
      • In the
        spare part catalogue
        you will find exploded pictorial views of all our tools from the last 25 years. Here you can easily identify the spare part you require. Keep the article number of the tool or its trade name ready to hand. To ensure that you quickly find the right spare part, you have to enter this number.

    • What are the shipping costs for spare parts?
      • The handling flat rate for orders placed through the online shop is €4.76 (including statutory VAT).
        We charge a handling flat rate of €7.14 (including statutory VAT.) per order placed through the Service Contact Centre, i.e. via phone, e-mail, letter or fax.
        An additional fee of €2.50 is payable on orders sent cash on delivery.

    • How do I return an ordered spare part?
      • If you detect external damage to the parcel on delivery of a spare part, do not accept delivery or notify the carrier of the damage.
        If you detect visible defects when unpacking the goods or if you have ordered the wrong spare part, please inform us as quickly as possible (within 15 days at the latest). Please also refer to our Terms of Delivery.

        Before returning goods, please contact us for a return slip specifying the delivery slip number.

        Contact for service hotline:
        Tel: 01805 / 7074-10*
        Mon – Fri: 8:00 – 20:00
        Sat: 8:00 – 17:00
        (* Landline rate 14 ct/min, maximum 42 ct/min from mobile phone networks)

    • Why can’t I find or select a part in the spare parts catalogue?
      • This can be for one of three reasons:
        i. It’s an accessory, not a spare part. You will find an overview of our accessories at
        or directly at your specialist dealer.

        ii. The part you require belongs to an assembly. In this case, you can only order the complete assembly.

        iii. The part you require is unavailable or no longer in stock. To obtain more detailed information about delivery times, please contact our service hotline – Tel.: 01805 / 7074-10*; Mon – Fri: 8:00 – 20:00, Sat: 8:00 – 17:00 (* Landline rate 14 ct/min, maximum 42 ct/min from mobile phone networks).

  • Maintenance services
  • Recycling service
Service Hotline

Have any questions about our repair and spare parts service?

Tel.: +27 11 651 9870
Fax: +27 11 651 9881

Mon - Fri: 8:00 – 16.30

Go to e-mail contact form
Application advice

Have any questions about our products and applications?

Tel.: +27 11 651 9866

Mon - Fri: 8:00 – 16.30

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