GSB 18 V-Li - Warranty or not for faulty chuck?
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I have a GSB 18V-Li Professional and is part of a kit.  When I bought the kit I did have a chat with Bosh technical about weight.  In that conversation I asked if there were any issues (given that the complimenting Impact Driver GDR 18V-Li has replacement brushes .. but the drill does not).  I was told that the only issue was with the chuck and this was caused by people fast opening/closing the chuck.  Ok, I thought, sounds a bit weak but I will conform.
 
Rolling the clock forward 18 months .. the chuck failed.  I couldn’t undo the chuck to release any bits .. and it rattles.  This is DIY used too so not hammered.  Speaking to Bosh they tell me that I need a new chuck and gearbox. The only issue is that because I did not register for the three year warranty (how would I know) .. it’s therefore not under warranty even with original receipt!  Bosch would like to sell me a new chuck/gearbox for £50.99 (fitted @£75) so obviously not worth doing - so unit becomes scrap.
 
Is there is a way around this, maybe this is just the blurb we get on phone, surely it's still under warranty?  I also have a new circular saw, six months old, hardly used .. but I cannot register as you have to do this within 28 days .. or so they say.

Thanks

Paul

This post was edited by craggy on 26.04.2018, 22:02 o’clock
Reason: spelling

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Hello graggy.
Really poor from Bosch that they no longer seem to be making their small drills serviceable in the normal sense. Not only do you have to change the gearbox for a chuck problem as they're one unit but, if the brushes go, you have to replace the whole motor unit. Looks like the days of having a drill for 20 years+ are over!
My advice is pick up the gearbox/chuck from Bosch and fit it yourself. If they've quoted you £50.99 get it from them. I can't find one as cheap as that online anywhere. It's really not hard to open up the drill body and swap out the units. Not like you're going to void any warranty. Replace don't waste and all that.
On that note, it's surprising  how often this needs saying but if/when you buy a new Bosch tool, register it online and get yourself the 3 year warranty. It's free and cost you only an email address.
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Thanks Bailey,

I’ve found the shell new for less than £60 .. so may go that way instead.  At least then I have a spare motor for when that “does” fail.
 
So many companies only want the registration for marketing purposes whilst the warranty is honoured with receipt. So, I usually don’t go through the registration .. never expected the warranty to be refused.  I know it’s not everybody else’s experience .. but mine is that Bosh don’t really care. Maye I should have listened to a friends and gone Makita .. 
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So many companies only want the registration for marketing purposes whilst the warranty is honoured with receipt.

Often true but since I first started registering my Bosch tools online about 5 years ago, I received nothing from them via email. No junk, no upturn in the spam box. Same with my Festool and Hilti kit too. I have recently ticked the box for their newsletter, of which I've had 2 since the years start. So if Bosch are using it for marketing purposes, you wouldn't notice.
Pretty much all the top brand manufacturers give you 1 year standard warranty. Some offer the extended 3 year, like Bosch and Makita for example but to get this, with both these comapnies and the others, you have to register your tool.
It might be a point of interest that the chucks aren't covered in the warranty - that includes Makita (SEE HERE).
I've had my Bosch GSB 18V-Li for 5 years now. It's not had an easy life at all, very beat up! Still going though. I've only recently started to notice the chuck/gearbox not as crisp when hand tightening. Not bad going considering.
Go with what tools you like and work best for you chap. Whatever brand. They're all going the same way where warranty is concerned. If you don't register for whichever brands extended warranty though, expect to feel let down if you're unlucky enough to encounter a problem again.