Bosch power tools for

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FAQ

FAQ

Frequently asked questions specifically about our repair, pickup and spare parts service.


A collection of frequently asked questions

Here you can find answers to frequently asked questions concerning all aspects of our services. The questions and answers are clearly sorted according to topic – to ensure that you quickly find what you are looking for.

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Frequently asked questions

  • What does it cost to maintain my tools?

      The prices for maintenance are dependent on the work required. This is why we can’t name a fixed price beforehand. We will be pleased to send you a cost estimate. For more information, please contact our service hotline.

      Tel: 0844 736 0109*

      * calls are charged at 4 pence per minute from a BT landline, call charges from other networks will vary and mobiles may be significantly more, please contact your service provider for further information’

      Mon - Fri: 8.00 – 17.00

  • Is disposal of scrap tools, spent non-rechargeable and rechargeable batteries free?

      Yes, These are covered under the Portable Battery Waste Regulations. Spent batteries and rechargeable batteries can be taken to any retailer offering a battery "take back scheme" or Civic Amenity site where they will be accepted for recycling free of charge.

  • What are the terms of my warranty, and when am I entitled to claim repairs under warranty?

      The standard warranty on blue products is twelve months from date of purchase in commercial use.

      The warranty on professional blue power tools can be extended to 36 months if the tool is registerered online within four weeks of purchase.

      Customers are also given a three month warranty on repair work carried out by the Bosch Service Centre or any Authorised Service Agent.

      Please refer to our current warranty conditions for details.

  • Am I entitled to a warranty after a repair?

      You are entitled to a three months warranty after a charged repair.

  • How far in advance must I apply for my tool to be collected?

      Providing we receive a collection form before 16:00, we will collect the following day (weekdays only).

  • How do I return an ordered spare part?

      If you detect external damage to the parcel on delivery of a spare part, do not accept delivery or notify the carrier of the damage.

      If you detect visible defects when unpacking the goods or if you have ordered the wrong spare part, please inform us as quickly as possible (within 15 days at the latest). Please also refer to our Terms of Delivery.

      Before returning goods, please contact us for a return slip specifying the delivery slip number.

      Contact for service hotline:

      Tel: 0844 736 0109*

      Mon - Fri: 8.00 – 17.00

      * calls are charged at 4 pence per minute from a BT landline, call charges from other networks will vary and mobiles may be significantly more, please contact your service provider for further information’

  • Where can I have my tools repaired?

      You can send your faulty tool directly to our service centre. Alternatively, you can take it to an authorised repair agent.

      If you wish to send an item to us directly, it is important that complete a Collection form and email it to us. You will then be contacted with further instructions, e.g. securely packing your machine for transport and enclosing a copy of your proof of purchase. Alternatively you may contact us as follows:

      Tel: 0844 736 0109

      Mon - Fri: 8.00 – 17.00

      (landline rate 4 pence/min from a BT phone. Mobile and other phone network charges may vary)

      email: boschservicecentre@uk.bosch.com

  • What happens when I reject a cost estimate?

      You can decide if the tool is to be kept at the service centre and recycled there, or if you'd like it returned disassembled. For the return of re-assembled tooIs, please note that a charge will apply.

  • Are tools, spent batteries and rechargeable batteries registered by Bosch?

      Yes, Bosch is registered with a compliance scheme as required by the WEEE regulations. The registration number is WEEE/CK0085VZ.

  • What is the difference between a spare part and an accessory?

      Spare parts are the essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool.
      Spare parts include: toothed belts, screws, yokes and carbon brush sets.

      Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally, and include saw blades, cases, auxiliary handles, sanding paper and drill bits.

  • How much does shipping cost?

      If you have a warranty claim, shipping will of course be free of charge.

      A one-off handling flat rate of 5.95 euros (including statutory VAT) will be charged for repairs performed after expiration of the warranty.

  • Why can’t I find or select a part in the spare parts catalogue?

      This can be for one of three reasons:

      i. It’s an accessory, not a spare part. You can find an overview of our accessories at http://www.bosch-pt.co.uk/accboptocs2-uk/Category.jsp or contact your dealer directly.

      ii. The part you require belongs to an assembly. In this case, you can only order the complete assembly.

      iii. The part you require is unavailable or no longer in stock.

  • How long does the repair take?

      Your repaired tool will normally be returned to you within five working days.

  • How must I package my tool?

      Products for collection must be securely packaged to prevent damage during transportation. Our carrier may also refuse to take items inadequately packaged.

  • How about repairs outside of the warranty period?

      We send a cost estimate for all repairs other than those covered under warranty. Here you will have the option to 1). Proceed with the repair 2). Authorise the recycling of the tool 3). Have it returned in an unrepaired state

  • Can the calibration service be used for all brands of Bosch Power Tools?

      The Bosch Calibration Service is brand-independent. It primarily caters to our own brands “Bosch” and “CST/Berger”.

  • What are the shipping costs for spare parts?

      The handling flat rate for orders placed through the online shop is €4.76 (including statutory VAT).

      We charge a handling flat rate of €7.14 (including statutory VAT.) per order placed through the Service Contact Centre, i.e. via phone, e-mail, letter or fax.

      An additional fee of €2.50 is payable on orders sent cash on delivery.

  • What does it cost to have my tool picked up?

      Pickup of tools is free of charge during the warranty period. One-off shipping costs of 5.95 euros (including statutory VAT) will be charged for repairs performed after expiration of the warranty.

  • How do I find the right spare part for my power tool?

      In the spare part catalogue in our >Online Shop you will find exploded pictorial views of all our tools from the last 25 years. Here you can easily identify the spare part you require. Keep the 10 digit article number of the tool or its trade name ready to hand. To ensure that you quickly find the right spare part, you have to enter this number.

  • What does it cost to calibrate my tools?

      You can find the current price list in our brochure on the Calibration Service.

  • What are the terms of my warranty, and when am I entitled to claim repairs under warranty?

      The standard warranty on DIY tools is 24 months from date of purchase.

      Customers are also given a three month warranty on repair work carried out by the Bosch Service Centre or any Authorised Service Agent.

      Please refer to our current warranty conditions for details.

  • How long does calibration take?

      As with the Repair Service, the Calibration Service will usually return the calibrated tool to the user within five days.

  • Is Bosch registered as a producer of Batteries?

      Yes, Bosch is registered with a compliance scheme as required by the Portable Battery Waste Regulations. The registration number is BPRN00561.

  • Is the recycling of tools at the end of their life free of charge for domestic users?

      Yes, These are covered by the Waste Electrical and Electronic Equipment regulations. Speak with your retailer regarding any in store take back scheme they may offer or deliver to your local Civic Amenity site where they will be accepted for recycling free of charge.

  • How do I find the right grease and oil for my tools?

      In only three steps you can find the right lubrication instructions in our spare part documentation and order the corresponding lubricants for your tool.

      Step 1: Tool-specific spare part list and exploded drawing

      Use our search in the spare parts catalogue. Find the right spare part list for your tool using the trade name or part number. This will now take you to the suitable spare part list and exploded drawing.

      Step 2: Lubrication instructions

      Under “Technical information” you will find the tool-specific “lubrication instructions” with additional information:

      • 10-digit part number for the suitable grease/oil,
      • position number with which you can easily find the parts you have to lubricate on the spare part drawing,
      • quantity of grease/oil required to perform a repair,
      • instructions on how to correctly grease/oil the parts during repair.

      Please note: Make a note of the 10-digit part number for your spare part order

      Step 3: Ordering grease and oil

      Order the right grease/oil straightaway with your spare part order. Search for the part number directly in the spare part list of the tool or via the “Spare part information” category. Add it to your shopping basket.

      A detailed guide to searching for greases and oils and to using them can be found in the PDF document below.

      Steps to the right lubrication instruction

  • Why should I use original Bosch carbon brushes?

      Only with Bosch original carbon brushes can your power tool deliver 100% Bosch performance. The original guarantees you this:

      • Up to 80% longer runtime
      • Protection against damage to surrounding components
      • Safe and reliable operation
      • Longer runtime between two carbon brush changes
      • Longer total lifetime of your power tool

  • What are the terms and conditions of supply?

      To view the terms and conditions of supply, please click HERE

  • Can I change or cancel an order?

      Orders can only be edited or cancelled within a limited time frame. To request order cancelation: please phone the online shop customer service team immediately and if possible the order will be cancelled.

      To amend an order: when an order has been entered in the system, it cannot be changed; however it may be possible for the online shop customer service team to cancel the order. Please phone the online shop customer service immediately. Telephone 0330 1230465* to contact the online shop customer service team (*available Monday to Friday between 9am and 5pm; call charges depend on your provider, please check with your operator).

  • What is the warranty for Bosch Professional products?

      To see the warranty details for Bosch Professional Power Tools Please click HERE

  • Are Bosch Power Tools available in other countries?

      Yes, to see an overview of Bosch Power Tools websites from across the world please click HERE

  • Which payment methods are accepted in the Bosch Professional online shop?

      We accept payment via major payment methods including Visa, MasterCard, Maestro, American Express and Diners Club.

  • I am having technical problems with my order. What should I do now?

      You can telephone the Bosch Professional online shop support team on 0330 1230465* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator). Alternatively you can e-mail the Bosch Professional online shop team at BoschUKeshopsupport@uk.bosch.com (we will reply between Monday to Friday between 9am and 5pm).

  • I have another question. Who can I contact?

      You can telephone the Bosch Professional online shop team on 0330 1230465* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator) or via e-mail at BoschUKeshopsupport@uk.bosch.com (we will reply between Monday to Friday between 9am and 5pm).

  • Is registration required to use the Bosch Professional online shop?

      No, it is not necessary to register to use the Bosch Professional online shop.

  • What are the benefits of registering?

      The benefits of registering include access to your order history, being able to save your personal data for faster ordering next time, receiving offers and the latest news about Bosch Professional Power Tools.

  • Where can I view the Bosch privacy statement?

      You can view the Bosch privacy statement HERE

  • What information is required to register?

      Some basic information is required to register. This includes your e-mail address, a password and your postal address (to enable delivery of goods). We also request a telephone number to enable delivery status communications.

  • Is registration free?

      There is no cost to register.

  • Can I delete my Bosch Professional online shop account?

      Yes, you have the option to delete your Bosch Professional online shop account.

  • Can I change my personal information?

      Yes, you can change your personal information in the “My account” area after logging in.

  • I forgot my password. What now?

      No problem. Access your central Bosch account to reset your password HERE

  • Why do I need to confirm my account?

      The confirmation is required to ensure that it is not a fraudulent registration. We request that you activate your account by clicking the link that we have sent to your e-mail address.

  • I have been subscribed to the newsletter. Does it mean that I am already registered?

      No, the registration for the Bosch Professional online shop is different to registering for the newsletter.

  • I have another question. Who can I contact?

      • To enquire about a product: 0344 7360106*
      • To talk to the online shop team: 0330 1230465*
      • To talk to the after sales team: 0344 7360109*

      *Call charges depend on your provider, please check with your operator. Available Mon-Fri 9am - 5pm

      Alternatively e-mail our online shop team at BoschUKeshopsupport@uk.bosch.com (we will reply between Monday to Friday between 9am and 5pm).

  • When will I receive my order?

      We will deliver as below:

      - Standard Delivery: delivery within two to five working days

      - Express Delivery: order by 3.00 pm for delivery on the next working day (there are certain postcodes, usually in remote rural areas, where we cannot guarantee delivery within the timescales stated under Express Delivery, including, but not limited to, Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight and the Isle of Man. Please allow extra time for the items to arrive. An express delivery order placed on a non-working day will be delivered on the second working day.

      Note. A signature is required for all deliveries. An attempted delivery on the delivery date means that we have delivered on time.

      Note. Please note that we reserve the right not to deliver an order if we believe that the address is not secure, for example, to a communal postal address of PO Box. If this affects an order you place, we will notify you as soon as possible. We do not deliver to BFPO addresses.

  • Does the Bosch Professional UK online shop offer international delivery?

      The Bosch Professional UK online shop only delivers to the United Kingdom to include the Scottish Highlands and Islands, Isle of Wight and Isle of Man.

  • How much is shipping?

      • - Standard Delivery is free of charge for all orders of £50 inc. VAT or more or £5.95 incl. VAT for orders less than £50 inc. VAT.
      • - Express Delivery is £3.00 inc. VAT for all orders of £50 inc. VAT or more or £8.95 inc. VAT for orders less than £50 inc. VAT.

  • How can I check the status of my order?

      You will receive an e-mail from us when your order is handed to our transport provider. The transport provider may provide a planned delivery date and time indication (if you have provided a contact telephone number as part of your address details).

  • How can I return merchandise purchased?

      We want you to be totally satisfied with your purchase. If this is not the case, we offer free returns (including shipping) up to 14 days after you have received your product. To view our returns policy, please click HERE

  • Where can I view the Bosch privacy statement?

      You can view the Bosch privacy statement HERE

Service Hotline

Service & Advice
0344 736 0109*

*Calls to 03 numbers cost the same as 01/02 prefix calls and are included in inclusive minutes and discounts schemes in the same way.


Have any questions about our repair and spare parts service?

Monday – Friday:            08.00 – 17.00


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