GMF 1600CE issues - first one with electrical issues, replacement unusable

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Hi,

So a couple of weeks back I spent around £400 on the Bosch GMF 1600CE assuming the build quality and quality control you expext from a product in that price range to match.  Within around 10 minutes of first using it, the motor sputtered and died. I reported this to Bosch who swiftly arranged for it to be picked up and sent of for repair.  After 8 or so working days I have now received a brand new router, happy I unpacked it and began setting it up. However, with this brand new router, the spindle lock system is completely mis-alligned and too high for the locking pin to seat properly making it impossible for any bits to tightened.  

I'll be reporting this back to the bosch service team ASAP but thought I would post this to see if anyone else has had any issues with this router.
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Its now been two whole weeks since the SECOND faulty router has been sent back to bosch and I've still received nothing back.  So much for customer service and quality control, I wont be ordering from bosch again, ever.
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Bosch associate
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Have you spoken to service to find out what the problem is?

Bob
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I have, multiple times. It was explained that there was an electrical issue with the first router and that parts needed to be sourced from Germany, however, after 8 days I received a new replacment router.  Seeing as that replacement was already broken out of the box, I sent it back requesting another replacement was sent out as I wasn't interested in have a repair done on a router that was sent to me already broken, 10 days on and no reponse I called services again and was told the exact same story as before, that parts needed to be sourced from Germany. I fail to see how the first router was replaced after 8 days yet the issue with that replacement is still on going after 11 days.
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Bosch associate
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Sorry to hear that Richard.

Email me your job number to PT.BlueMarketing@bosch.com. Mark the subject 'Bob forum' and I'll see if I can help you out.

Bob
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I purchase the same model at round about the same time.  It failed in exactly the same way, motor stuttered, kicked in and out and finally stopped and would not restart.  Returened to Bosch Service Dep. and received a replacement, quite quickly I might add.  After using 3 or 4 times, the replacement has now failed in the same way as the original.  Now waiting for collection and return to Service Dep.  There seems to be a quality control problem with this product.

This post was edited by Bob Community Team on 10.07.2013, 10:30 o’clock
Reason: spelling

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Bosch associate
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Hi Guys. Sorry to hear your problems.

Hopefully service will get a new machine out to you ASAP. Sounds like the speed controler is at fault. I will ask if there is was any issue with this machine. If there were any quality controls issues I would expect them to have been resolved by now.

Bob

This post was edited by Bob Community Team on 11.07.2013, 14:56 o’clock
Reason: spelling

Deleted user
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I'm absolutely astounded to read this thread. I bought this router from Axminster Tools last year - and just like the two guys above, mine stuttered and died after a few minutes work. I took it back to Axminster and they replaced it there and then - a much better service than that received by my fellows above from Bosch!
But the story doesn't end there.
My second router failed in exactly the same way about a month later. Again I took it back to the shop, but this time after being told by a member of staff that he'd experienced the same fault at the Bosch Training School, I decided to ditch the Bosch router and exchanged it for a much lower quality Dewalt. Believe it or not, the Dewalt router packed up after a couple of months - and I'd hardly used it at all.
So I took it back to Axminster earlier this year and after much discussion - and an assurance that Bosch had finally resolved the issue with the speed controller - went back to the GMF 1600 CE.
Putting things into perspective, I hardly ever use a router - and when I do, it's only for light work and only for a few minutes at a time. But I need it to work there and then, I can't expect my customer to wait for days for me to finish my work because I waiting for a tool to come back from repair.
However, I've just taken my GMF 1600 CE out of it's box to use it for the second time since I brought it home - and guess what - it's packed up with THE SAME ELECTRICAL FAULT!!!
Can any of you reading this thread suggest a decent, reliable router that I can get in exchange for this very expensive, but completely unreliable machine?
Please don't suggest anything by Bosch - I can't afford to waste any more time on this matter.
BTW - I suggest to all of you out there - buy your tools from a superior retailer who will happily exchange/replace your equipment when you have a problem. I don't understand why you tolerate such poor aftersales direct from the manufacturer like I've read about on this thread.
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Just found this thread - I'm returning my 3rd replacement GMF1600 for the same faulty speed controller. Each of mine failed after approx 1 hours light use.
Started with Axminster who pushed me towards Bosch and said they had no other reports of problems with this model.
Bosch customer service also claimed no fault with the speed controller.
Last time I buy anything with the Bosch name.
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Electrician
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 Bosch, to be fair, aren't reknowned for their routers.

Maybe you should be looking for a tool from the more specialised router manufacturers.

DeWalt make excellent routers. Their DW625, a more powerful (2000w) adaptation of the original Elu MOF177E is probably the industry standard, or the expensive but super heavy duty DW626 is probably the most powerful router on the market.  Trend do a couple of their own modified versions of the DW625 also, which are perhaps better suited for inverted router table work.  Trend's range of accessories complement DeWalt's own, and are generally interchangeable.

DeWalt's DW622 is an excellent update on Elu's midrange MOF97E but with more power (1400w), and using the same range of collets as the DW626.  This is a superb hand held router which is capable of driving both 1/4" and 1/2" shank bits.  This is my hand held router of choice.

The larger 1/2" routers are powerful enough to be used in a table, but can be a bit large, powerful and top heavy for hand held work.

Then there's Festool.  Criminally overpriced, they nevertheless have an excellent range to equal DeWalt, but generally have much superior dust extraction, LED lighting, ratchet collets, "drop-in"guide bushes and "eccentric" ergonomics.  Not all models have all features, but there's a small (1/4") migrange (1/4 & 1/2") and 2200w big mother.  Coupled with their stupidly expensive range of accessories, they also make probably the most extensive, expensive & comprehensive routing system available.