Online spare parts service: The perfect fit

Providing we receive a collection request before 16:00, we will aim to collect the following day (weekdays only).

Products for collection must be securely boxed to prevent damage during transportation. Our carrier may also refuse to take items inadequately packaged.

Yes, These are covered under the Portable Battery Waste Regulations. Spent batteries and rechargeable batteries can be taken to any retailer offering a battery "take back scheme" or Civic Amenity site where they will be accepted for recycling free of charge.

Yes, Bosch is registered with a compliance scheme as required by the WEEE regulations (Waste Electrical and Electronic Equipment). The registration number is WEEE/CK0085VZ.

Yes, Bosch is registered with a compliance scheme as required by the Portable Battery Waste Regulations. The registration number is BPRN00561.

Yes, These are covered by the Waste Electrical and Electronic Equipment regulations. Speak with your retailer regarding any in store take back scheme they may offer or deliver to your local Civic Amenity site where they will be accepted for recycling free of charge.

The standard guarantee on blue products (and Batteries) is twelve months from date of purchase in commercial use.

The guarantee on professional blue power tools can be extended to 36 months (and in the case of Batteries 24 months) if the tool/Batteries are registered online within four weeks of purchase.

The standard guarantee on DIY tools is 24 months from date of purchase.

Customers are also given a six month guarantee on repair work carried out by the Bosch Service Centre or any Authorised Service Agent.

Please refer to our current guarantee conditions for details.

The Bosch Calibration Service is brand-independent. It only caters to our own brands “Bosch” and “CST/Berger”

Please note that calibration costs are based on no additional parts being required to return the product to a state where calibration can take place. For further details, please contact our Service Hotline team or alternatively email us.

Tel: 0844 736 0109

Mon - Fri: 8.00 – 17.00

(landline rate 4 pence/min from a BT phone. Mobile and other phone network charges may vary)

email: boschservicecentre@uk.bosch.com

As with the Repair Service, We aim to carry out the Calibration Service and return the calibrated tool to the user within five working days.

Spare parts are the essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool.

Spare parts include: toothed belts, screws, yokes and carbon brush sets.

Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally, and include saw blades, cases, auxiliary handles, sanding paper and drill bits.

This can be for one of three reasons:

i. It’s an accessory, not a spare part. You can find an overview of our accessories at
https://shop.bosch-professional.com/gb/en/accessories/bosch-accessories-for-professionals--2592581
or contact your dealer directly.

ii. The part you require belongs to an assembly. In this case, you can only order the complete assembly.

iii. The part you require is unavailable or no longer in stock.

In the spare part catalogue in our Online Shop you will find exploded pictorial views of all our tools from the last 25 years. Here you can easily identify the spare part you require. Keep the 10 digit article number of the tool or its trade name ready to hand. To ensure that you quickly find the right spare part, you have to enter this number.

Spare parts are available usually up to 8-10 years after a series is discontinued.

We can organise a collection of your faulty tool directly in to our service centre. Alternatively, you can take it to a Bosch authorised repair agent.

Please note it will be necessary to securely box your machine for transport and to enclose a copy of your proof of purchase.

Alternatively you can contact us as follows to arrange a collection:

Tel: 0844 736 0109

Mon - Fri: 8.00 – 17.00

(landline rate 4 pence/min from a BT phone. Mobile and other phone network charges may vary)

email: boschservicecentre@uk.bosch.com

You can decide if the tool is to be kept at the service centre and recycled there, or if you'd like it returned disassembled. For the return of re-assembled tooIs, please note that a charge will apply.

We aim to carry out the Repair Service and return the tool to you within five working days

We offer a MaxPrice repair service on the majority of our repairs, other than those covered under waranty. On booking the repair of your power tool, if there is a MaxPrice available, you will be shown the maximum repair cost. Please note: most repairs will cost less and will never exceed the MaxPrice shown. An invoice for the final cost of the Max Price repair will be forwarded for payment. Alternatively, if no MaxPrice is available, please phone our Customer Contact Centre: 0344 736 0109 for an alternative solution.

To view the terms and conditions of supply, please click

HERE

Orders can only be edited or cancelled within a limited time frame. To request order cancelation: please phone the online shop customer service team immediately and if possible the order will be cancelled.

To amend an order: when an order has been entered in the system, it cannot be changed; however it may be possible for the online shop customer service team to cancel the order. Please phone the online shop customer service immediately. Telephone 0330 1230465* to contact the online shop customer service team (*available Monday to Friday between 9am and 5pm; call charges depend on your provider, please check with your operator).

To see the guarantee details for Bosch Professional Power Tools Please click

HERE

Yes, to see an overview of Bosch Power Tools websites from across the world please click

HERE

We accept payment via major payment methods including Visa, MasterCard, Maestro, American Express and Diners Club.

You can telephone the Bosch Professional online shop support team on 0330 1230465* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator). Alternatively you can e-mail the Bosch Professional online shop team at

BoschUKeshopsupport@uk.bosch.com

(we will reply between Monday to Friday between 9am and 5pm).

You can telephone the Bosch Professional online shop team on 0330 1230465* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator) or via e-mail at

BoschUKeshopsupport@uk.bosch.com

(we will reply between Monday to Friday between 9am and 5pm).

No, it is not necessary to register to use the Bosch Professional online shop.

The benefits of registering include access to your order history, being able to save your personal data for faster ordering next time, receiving offers and the latest news about Bosch Professional Power Tools.

You can view the Bosch privacy statement

HERE

Some basic information is required to register. This includes your e-mail address, a password and your postal address (to enable delivery of goods). We also request a telephone number to enable delivery status communications.

There is no cost to register.

Yes, you have the option to delete your Bosch Professional online shop account.

Yes, you can change your personal information in the “My account” area after logging in.

No problem. Access your central Bosch account to reset your password

HERE

The confirmation is required to ensure that it is not a fraudulent registration. We request that you activate your account by clicking the link that we have sent to your e-mail address.

No, the registration for the Bosch Professional online shop is different to registering for the newsletter.

To enquire about a product: 0344 7360106*

To talk to the online shop team: 0330 1230465*

To talk to the after sales team: 0344 7360109*

*Call charges depend on your provider, please check with your operator. Available Mon-Fri 9am - 5pm

Alternatively e-mail our online shop team at

BoschUKeshopsupport@uk.bosch.com

(we will reply between Monday to Friday between 9am and 5pm).

We will deliver as below:

- Standard Delivery: order by 3.00 pm for delivery on the next working day (there are certain postcodes, usually in remote rural areas, where we cannot guarantee delivery within the timescales stated under Express Delivery, including, but not limited to, Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight and the Isle of Man. Please allow extra time for the items to arrive. An express delivery order placed on a non-working day will be delivered on the second working day.

Note. A signature is required for all deliveries. An attempted delivery on the delivery date means that we have delivered on time.

Note. Please note that we reserve the right not to deliver an order if we believe that the address is not secure, for example, to a communal postal address of PO Box. If this affects an order you place, we will notify you as soon as possible. We do not deliver to BFPO addresses.

The Bosch Professional UK online shop only delivers to the United Kingdom to include the Scottish Highlands and Islands, Isle of Wight and Isle of Man.

The standard delivery charge is £4.20 inc. VAT.

You will receive an e-mail from us when your order is handed to our transport provider. The transport provider may provide a planned delivery date and time indication (if you have provided a contact telephone number as part of your address details).

We want you to be totally satisfied with your purchase. If this is not the case, we offer free returns (including shipping) up to 14 days after you have received your product. To view our returns policy, please click

HERE

You can view the Bosch privacy statement

HERE