Online spare parts service: The perfect fit

Follow the below steps to place your order:

1. Place the product in your digital shopping basket via the ""Add to cart"" button.

2. If you are already logged in, you can immediately continue with your order. Not logged in? Then you can choose to log in to your account, create a new account or continue as a guest.

3. The order will be delivered to an address of your choice.

4. Choose one of our payment methods and pay for your order.

5. You will receive an order confirmation from us by e-mail.

6. Once your order has been shipped, you will receive a tracking number by e-mail.

No, orders can only be placed directly through our official E‑Shop.

Products that are in stock are marked with a green “Available” label and can be added directly to your shopping cart. Products that are out of stock display a red “Not available” label and cannot be purchased.

Please note that product availability is not reserved when you place an item in your cart. If stock levels are low, it is possible that another customer completes their purchase before you finalize yours. Only completing the checkout process secures the product.

In the unlikely event that your order is confirmed for an item that has just gone out of stock, we will cancel the order for that product and you will not be charged.

Your order is accepted when you receive an order confirmation email.

In case of out of stock issues, pricing error, delivery constraints, we will inform you in writing and will not charge you.

To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. While direct cancellation through your account may not be immediately possible after an order has been placed, you retain your legal right to withdraw from the contract. Alternatively, once you receive the package, you can refuse delivery or exercise your right of withdrawal by returning the item free of charge for orders above £ 50 within 14 days of receipt. Please submit your return request through our return portal for easy processing. For full details on your right of withdrawal, please refer to our Returns Policy and Terms and Conditions.

No, you do not need to create an account to make a purchase on our e‑shop — you can complete your order as a guest. However, registering an account is recommended, as it allows you to enjoy additional benefits available only to registered customers, such as faster checkout, order history, and personalized offers.

Creating an eShop account offers several benefits:

- easy access to your order history

- easily manage your assets and guarantee registrations

- receive access to exclusive offers and promotions

- a simplified checkout process

To create an account, click on "My account" icon at top right corner, then click on "Register" button, or alternatively, you can directly access the registration page. You will be directed to SingleKey ID page to complete the process, allowing you to have one Digital Key for different Bosch Group offerings and websites. After completing the necessary steps on SingleKey ID site, you will be directed back to E-Shop to fill-up necessary information - delivery and billing address, and phone number.

No, creating and using an E‑Shop account is completely free of charge.

No, account creation does not automatically subscribe you to newsletters. You can choose to subscribe separately if you wish.

After logging in, go to My Account → Profile to update your personal information, including your delivery and billing details, email address, and password.

Go to My Account → Log In, which will redirect you to the SingleKey ID page. Enter your registered email address and click “Forgot your password” to receive instructions for resetting your password.

To delete your account, go to My Account → Profile → Delete Online Shop Account. Please note that this action is permanent and cannot be undone.

We offer standard delivery. During checkout, you will see the available delivery methods for your order. In your region, common carrier is DX, with specific options displayed based on your delivery address.

Standard delivery is free of charge for orders above £ 50. For orders below this threshold, a fixed delivery fee of £ 5.95 applies.

No, we currently only deliver domestically. Orders cannot be shipped abroad.

Our standard delivery typically takes 2-5 working dates. Please note that delivery times depend on the carrier and your location. While we strive to meet these timeframes, actual delivery times can vary depending on the carrier and your specific location. You will receive a tracking number once your order has been dispatched.

If you have an E‑Shop account, log in and go to My Account → Orders to see the status of your order. If you placed an order as a guest, you can follow the tracking information provided in the transactional emails sent after shipment. In both cases, once your parcel has been shipped, you will receive an email with the Tracking ID number and a link to the carrier’s website. In some cases, you may also be contacted directly by the carrier.

These terms indicate the current stage of your order. Processing means your order has been received and is being prepared for shipment, including verification, picking the items, and packaging. Shipped means your order has left our warehouse and is on its way to the delivery address; you will receive a tracking number to follow its progress. Delivered means your order has arrived at the address provided during checkout. If you notice any issues at any stage, such as a missing or delayed shipment, please contact our Customer Care team for assistance.

Due to our automated order processing system, changing the delivery address or method after an order has been placed is often difficult and may not be possible, especially once the order has been prepared for shipment. If you need to request a change, please contact our Customer Care team immediately. While we cannot guarantee changes can be made, especially if the order has already entered the shipping process, our team will do their best to explore available options. Once your order has been shipped, you will receive a tracking number. At that point, you may also be able to contact the carrier directly via their website or customer service, using your tracking ID, to inquire about possible delivery address changes. Please be aware that carriers may have their own policies regarding such changes and additional charges may apply.

If your parcel does not arrive within the expected timeframe, please contact our Customer Care team for assistance.

If you notice that a parcel is damaged at the time of delivery, we recommend refusing the delivery and informing Customer Care immediately. If you discover damage after accepting the parcel, please also reach out to Customer Care so we can resolve the issue quickly.

If your order contains several products or spare parts, it may be shipped in multiple parcels. Each shipment confirmation email will include a Tracking ID so you can follow the progress of every package. If you receive part of your order, please allow an additional 2–3 working days for the remaining parcels to arrive. If, after this period, something is still missing, please contact our Customer Care team for support.

For consumer and business purchases, our standard return policy allows returns within 14 days from the date of delivery. While we appreciate returns in original packaging and in unused condition, you as a consumer, you have the right to open and inspect the product to understand its nature, characteristics, and how it works. If you use the product beyond what's necessary for inspection, or if it's damaged, you may be responsible for any reduction in its value. This means we might deduct an amount from your refund to reflect the item's decreased value. If the product has been purchased as a bundle, please return all products included in the bundle. During promotional campaigns or seasonal offers, the return period may be extended in line with the applicable promotion terms.

For your convenience, we recommend using our online return portal. Simply enter your order information and select the items you wish to return. Once your request has been processed by our Customer Care team, a pick-up will be arranged with our logistics partner. Detailed instructions and return labels will be provided to you. Please ensure that items are returned in suitable packaging and in accordance with our Terms & Conditions.

We do not offer direct exchanges. If you wish to receive a different product, please return the original item for a refund in accordance with our return policy, and place a new order for the desired product.

We recommend using our online Return Portal, where you can easily register your return and arrange a carrier pick-up organized by us. This ensures your parcel is directed to the correct return center and processed quickly. Information regarding return shipping costs will also be clearly provided during this process.

Once your return request is approved and we have received the returned items (or you have provided proof of shipment), we will process your refund without undue delay. In accordance with consumer law, we guarantee that your refund will be processed within 14 calendar days from the day we were informed of your decision to withdraw. We always strive to complete refunds as quickly as possible.

Refunds are issued using the same payment method you used to place your order.

The warranty terms for products purchased online are the same as those for products bought through any of our other official sales channels, including official Bosch retailers and authorized dealers. For detailed information on the legal guarantee of conformity and any additional Bosch commercial warranties, please refer to our Warranty Information page or your product's documentation.

We advise checking your order upon delivery for completeness or damage. If you receive a product that is defective or not as described, you are entitled to a remedy under the legal guarantee of conformity. This guarantee provides rights such as repair, replacement, or a refund, and is valid for a minimum of two years from delivery. Please contact our Customer Care team immediately to report any issues. While not strictly required for a defect claim, keeping the original packaging and accessories is recommended to assist with the process.

Major payment methods (Visa, MasterCard, Apple Pay, PayPal, PayPal Express, KLARNA) are accepted.

All payment methods are free of charge as we do not charge any transaction fees.

Yes, via KLARNA.

All prices displayed in our e-shop are shown inclusive of VAT, unless explicitly stated otherwise. Business customers are not automatically VAT-exempt. If you believe your purchase qualifies for VAT exemption, please contact our Customer Care team before completing your order and provide the necessary documentation (e.g. VAT ID, export details).

In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has of you. Also ensure the credit/debit card is not expired and has enough balance available. Clearing your browser's cache and cookies might also help. We recommend you try again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.

Yes, all payment information is processed securely using industry-standard encryption and payment protocols to protect your data.

Yes, this is the official Bosch E‑Shop. ModusLink B.V. is a global service provider that operates the online shop and manages all sales transactions on behalf of Bosch. When you place an order, the purchase contract is directly between you (the customer) and ModusLink B.V. ModusLink handles all aspects of the transaction, including payment processing and order fulfillment, while working closely with Robert Bosch Limited. This structure ensures that you receive genuine Bosch products, backed by Bosch's full support and warranty coverage, all within a smooth and secure shopping experience.

The VAT number and the registered address details of Moduslink can be found at the very bottom of your invoice, or alternativelty stated in our T&C.

Once your order has been shipped, the invoice will be sent to the email address provided during checkout. Please also check your SPAM or junk folder in case the email is filtered there, or contact our Customer Care in case the email could not be located.

You can view all active offers on our “Offers” page. [https://www.bosch-professional.com/gb/en/offers/] To stay updated on new promotions, we recommend subscribing to our newsletter.

You can subscribe to our newsletter here to stay up-to-date on Bosch power tools products and promotions.

During checkout, go to the Shopping Cart/Checkout page and click “Have a voucher?”. Enter your voucher or promotional code and click “Apply” to redeem your discount. The promotional code is case-sensitive so type it exactly as it appears in your offer.

First, please check the Terms & Conditions of the promotion. If your promotional code meets all the T&Cs but still isn't working, please contact our Customer Care team. It's important that you do not place the order without the discount applied, as we are unable to apply promotional codes after an order has been placed.

We collect personal data such as your name, postal address, email address, telephone number, IP address, and other identifiers. This is done only if there is a legal basis (e.g. contract performance) or your consent. We use this data to operate the website, manage your account, process orders, respond to your inquiries, run product surveys, and for other legitimate administrative purposes. Please refer to our privacy statement for further information.

Yes, in certain cases. We engage third-party service providers (e.g. for contract management, payment processing, logistics, hosting, marketing) who process data on our behalf. We require these service providers to maintain confidentiality and comply with relevant data protection laws. Please refer to our privacy statement [https://www.bosch-pt.com/ptlegalpages/gb/rbgb/en/pro/privacy/] for further information.

We use cookies (small text files) and active components (like JavaScript) to remember your preferences, improve navigation, analyze website usage, and to provide tailored content. Some cookies are also used for analytics, retargeting, or conversion tracking. Please refer to our privacy statement for further information.

You have the right to request information about the personal data we have about you, and to have data corrected if needed. You may also revoke your consent at any time (for future processing). If you revoke consent, we will delete or block that data unless retention is required by law (e.g. for billing). Please refer to our privacy statement [https://www.bosch-pt.com/ptlegalpages/gb/rbgb/en/pro/privacy/] for further information.