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FAQ

Frequently asked questions specifically about our repair, pickup and spare parts service.

A collection of frequently asked questions

Here you can find answers to frequently asked questions concerning all aspects of our services. The questions and answers are clearly sorted according to topic – to ensure that you quickly find what you are looking for.

Providing we receive a collection form before 16:00, we will collect the following day (weekdays only).

Products for collection must be securely packaged to prevent damage during transportation. Our carrier may also refuse to take items inadequately packaged.

Yes, These are covered under the Portable Battery Waste Regulations. Spent batteries and rechargeable batteries can be taken to any retailer offering a battery "take back scheme" or Civic Amenity site where they will be accepted for recycling free of charge.

Yes, Bosch is registered with a compliance scheme as required by the WEEE regulations. The registration number is WEEE/CK0085VZ.

Yes, Bosch is registered with a compliance scheme as required by the Portable Battery Waste Regulations. The registration number is BPRN00561.

Yes, These are covered by the Waste Electrical and Electronic Equipment regulations. Speak with your retailer regarding any in store take back scheme they may offer or deliver to your local Civic Amenity site where they will be accepted for recycling free of charge.

The standard warranty on blue products is twelve months from date of purchase in commercial use.

The warranty on professional blue power tools can be extended to 36 months if the tool is registerered online within four weeks of purchase.

Customers are also given a three month warranty on repair work carried out by the Bosch Service Centre or any Authorised Service Agent.

Please refer to our current warranty conditions for details.

The standard warranty on DIY tools is 24 months from date of purchase.

Customers are also given a three month warranty on repair work carried out by the Bosch Service Centre or any Authorised Service Agent.

Please refer to our current warranty conditions for details.

The Bosch Calibration Service is brand-independent. It primarily caters to our own brands “Bosch” and “CST/Berger”.

You can find the current price list in our brochure on the Calibration Service.

As with the Repair Service, the Calibration Service will usually return the calibrated tool to the user within five days.

Spare parts are the essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool.

Spare parts include: toothed belts, screws, yokes and carbon brush sets.

Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally, and include saw blades, cases, auxiliary handles, sanding paper and drill bits.

This can be for one of three reasons:

i. It’s an accessory, not a spare part. You can find an overview of our accessories at
http://www.bosch-pt.co.uk/accboptocs2-uk/Category.jsp
or contact your dealer directly.

ii. The part you require belongs to an assembly. In this case, you can only order the complete assembly.

iii. The part you require is unavailable or no longer in stock.

In the spare part catalogue in our >Online Shop you will find exploded pictorial views of all our tools from the last 25 years. Here you can easily identify the spare part you require. Keep the 10 digit article number of the tool or its trade name ready to hand. To ensure that you quickly find the right spare part, you have to enter this number.

You can send your faulty tool directly to our service centre. Alternatively, you can take it to an authorised repair agent.

If you wish to send an item to us directly, it is important that complete a Collection form and email it to us. You will then be contacted with further instructions, e.g. securely packing your machine for transport and enclosing a copy of your proof of purchase. Alternatively you may contact us as follows:

Tel: 0844 736 0109

Mon - Fri: 8.00 – 17.00

(landline rate 4 pence/min from a BT phone. Mobile and other phone network charges may vary)

email: boschservicecentre@uk.bosch.com

You can decide if the tool is to be kept at the service centre and recycled there, or if you'd like it returned disassembled. For the return of re-assembled tooIs, please note that a charge will apply.

Your repaired tool will normally be returned to you within five working days.

We send a cost estimate for all repairs other than those covered under warranty. Here you will have the option to 1). Proceed with the repair 2). Authorise the recycling of the tool 3). Have it returned in an unrepaired state

To view the terms and conditions of supply, please click

HERE

Orders can only be edited or cancelled within a limited time frame. To request order cancelation: please phone the online shop customer service team immediately and if possible the order will be cancelled.

To amend an order: when an order has been entered in the system, it cannot be changed; however it may be possible for the online shop customer service team to cancel the order. Please phone the online shop customer service immediately. Telephone 0330 1230465* to contact the online shop customer service team (*available Monday to Friday between 9am and 5pm; call charges depend on your provider, please check with your operator).

To see the warranty details for Bosch Professional Power Tools Please click

HERE

Yes, to see an overview of Bosch Power Tools websites from across the world please click

HERE

We accept payment via major payment methods including Visa, MasterCard, Maestro, American Express and Diners Club.

You can telephone the Bosch Professional online shop support team on 0330 1230465* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator). Alternatively you can e-mail the Bosch Professional online shop team at

BoschUKeshopsupport@uk.bosch.com

(we will reply between Monday to Friday between 9am and 5pm).

You can telephone the Bosch Professional online shop team on 0330 1230465* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator) or via e-mail at

BoschUKeshopsupport@uk.bosch.com

(we will reply between Monday to Friday between 9am and 5pm).

No, it is not necessary to register to use the Bosch Professional online shop.

The benefits of registering include access to your order history, being able to save your personal data for faster ordering next time, receiving offers and the latest news about Bosch Professional Power Tools.

You can view the Bosch privacy statement

HERE

Some basic information is required to register. This includes your e-mail address, a password and your postal address (to enable delivery of goods). We also request a telephone number to enable delivery status communications.

There is no cost to register.

Yes, you have the option to delete your Bosch Professional online shop account.

Yes, you can change your personal information in the “My account” area after logging in.

No problem. Access your central Bosch account to reset your password

HERE

The confirmation is required to ensure that it is not a fraudulent registration. We request that you activate your account by clicking the link that we have sent to your e-mail address.

No, the registration for the Bosch Professional online shop is different to registering for the newsletter.

To enquire about a product: 0344 7360106*

To talk to the online shop team: 0330 1230465*

To talk to the after sales team: 0344 7360109*

*Call charges depend on your provider, please check with your operator. Available Mon-Fri 9am - 5pm

Alternatively e-mail our online shop team at

BoschUKeshopsupport@uk.bosch.com

(we will reply between Monday to Friday between 9am and 5pm).

We will deliver as below:

- Standard Delivery: delivery within two to five working days

- Express Delivery: order by 3.00 pm for delivery on the next working day (there are certain postcodes, usually in remote rural areas, where we cannot guarantee delivery within the timescales stated under Express Delivery, including, but not limited to, Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight and the Isle of Man. Please allow extra time for the items to arrive. An express delivery order placed on a non-working day will be delivered on the second working day.

Note. A signature is required for all deliveries. An attempted delivery on the delivery date means that we have delivered on time.

Note. Please note that we reserve the right not to deliver an order if we believe that the address is not secure, for example, to a communal postal address of PO Box. If this affects an order you place, we will notify you as soon as possible. We do not deliver to BFPO addresses.

The Bosch Professional UK online shop only delivers to the United Kingdom to include the Scottish Highlands and Islands, Isle of Wight and Isle of Man.

  • Standard Delivery is free of charge for all orders of £50 inc. VAT or more or £5.95 incl. VAT for orders less than £50 inc. VAT.
  • Express Delivery is £3.00 inc. VAT for all orders of £50 inc. VAT or more or £8.95 inc. VAT for orders less than £50 inc. VAT.

You will receive an e-mail from us when your order is handed to our transport provider. The transport provider may provide a planned delivery date and time indication (if you have provided a contact telephone number as part of your address details).

We want you to be totally satisfied with your purchase. If this is not the case, we offer free returns (including shipping) up to 14 days after you have received your product. To view our returns policy, please click

HERE

Service Hotline

Have any questions about our repair and spare parts service?

Monday – Friday: 08.00 – 17.00

*Calls to 03 numbers cost the same as 01/02 prefix calls and are included in inclusive minutes and discounts schemes in the same way.

FAQ

Frequently asked questions specifically about our repair, pickup and spare parts service